Grow your exports, sales,
brand, and business
Grow your exports, sales,
brand, and business
The Online Global Website Management Program delivers optimal localized support, performance and security for your best-practice, optimally localized business development websites, so your websites will be found, be understood, and be easy to do business with in all your target markets.
The Website Management Program incorporates activities, systems and features necessary to keep your localized websites around the world optimized with content management systems support and updates, 24/7 global content delivery network (GCDN) hosting, 99.99999% uptime, accelerated load-times, secure socket layer (SSL) security, geolocation internet protocol (IP) mapping, cloud back up object storage service, continuous monitoring, performance checks and account management. Teamwork Project Management is set up to manage your websites and the Helpdesk Support platform is available to you 24 hours a day, every day staffed by our team of international digital natives.
Together, through our Teamwork Project Management platform our teams work, collaborate and communicate seamlessly. Our Teamwork Helpdesk Support platform is available to you 24 hours a day, every day staffed by our team of international digital natives.
Our Account Managers are responsible for facilitating the development and growth of our relationships, supporting you to grow your exports, sales, brand and business online internationally.
We built the platform so you can build your business. Choose from multiple content management systems and benefit from their power and flexibility.
We work with Nexcess global content delivery network (CDN) to speed up your site easily and instantly, while easing server load and improving search engine placement.
Geolocation management is a key factor is increasing conversion rates and user experience by improving browsing experience as visitors are taken to pages that show content relevant to their location.
Secure Sockets Layer (SSLs), Shell, Firewalls, Distributed Denial of Service - We'll take care of establishing and maintaing your secure websites.
Object storage service that offers industry-leading scalability, data availability, security, and performance.
WEBSITE MANAGEMENT PROGRAM
Check out the systems, activities and features that our Website Management Program covers to make sure your localized websites perform optimally over time.
Together, through our Teamwork Project Management platform our teams work, collaborate and communicate seamlessly.
Teamwork Project Management is a work and project management tool that helps our team of international digital natives and your team improve collaboration, visibility, accountability and ultimately results.
Our Teamwork Helpdesk Support platform is available 24 hours a day, every day.
Via Teamwork Helpdesk Support, you can quickly and easily send support or editing requests allowing for a quick response from our team of international digital natives. Once the request has been submitted, you can monitor the progress and all communications related to your request all in one place, allowing you to carry on with your day, whilst we do the work.
Software doesn’t support our customers. We do.
Here’s how we can help you to communicate, for us to delight, and guide you to ensure you have an unforgettable experience.
We manage our customer communications from one centralized ticketing system, so we can answer queries with context and save you time by automating tasks.
Our support team has the tools they need to exceed customer expectations without compromising on efficiency.
We use feedback and data to get insights on our customers’ support experience to identify areas of excellence — and any that need improvement.
We built the platform so you can build your business. Choose from multiple content management systems and benefit from their power and flexibility. We provide the right solution for your international website.
Our team of digital natives install, manage and support Magento, Shopify, WooCommerce, WordPress and ExpressionEngine.
We work with Nexcess global content delivery network (CDN) to speed up your site easily and instantly, while easing server load and improving search engine placement.
Nexcess have partnered with Verizon Digital Media Services, the leader in global content delivery, to bring you a simple and affordable content delivery solution.
The biggest single download footprint of most websites is media. At least 90% of all site data transfers often consist of images, video, and other dynamic content; while static content like JavaScript and CSS files can slow a browser as it waits for instructions to download.
A CDN addresses these issues by storing your website’s content in multiple physical locations on the network. Your visitors’ browsers can then download data from a local source, accelerating your site’s load-times.
Google and other search engines now consider website speed when ranking your site. Using a content delivery network will not only help your visitors, but will also help search-crawlers see faster load-times and directly translate to a higher search placement.
Hosting websites is a massive, technological, fast evolving and growing global business. Website hosting is all about managing and optimizing the rapid rise in the number of websites: there are over 1.8 billion websites today compared to just 3,000 in 1994. These zillions of webpages compete for prized online real estate, to attract the more than 6 billion targeted internet users worldwide. To succeed, companies, organizations and individuals demand that the website hosting service providers deliver for their websites the four key S’s of website hosting success: speed, security, scalability and support. Find out more.
All our websites are proteted by SSL security. SSL certificates are digital certificates that authenticate your website’s identity and allow for secure transmission of sensitive information, such as credit card data. SSL certificates allow browsers to encrypt data in a way that makes it unreadable to potential third-party eavesdroppers and other malicious entities.
SSL certificates important and are becoming more important. They form a vital security component, not only reassuring potential customers of the your website’s legitimacy and security, but also helping make your site PCI DSS-compliant. Domains without an SSL certificate will not be seen as secure by Google and will have their search ranking penalized
IBT Online uses Nexcess. Nexcess pride themselves on offering one of the most secure infrastructures in the industry. Each data center location has been carefully chosen for security, performance, and strategic positioning. All the data centers are PCI compliant and come with advanced security, additional redundancies, and a 24/7 support team.
Could cybercrime happen to you? Yes. Worried? You should be. If not secured, “when you load a website someone else on the network can look at or modify the site before it gets to you”. And that happens all the time, with most users blissfully unaware. The not-so-elegantly named solution is Secure Sockets Layer (SSL), denoted by an S in your web browser. Find out more.
Geolocation is the "identification of the real-world geographic location of an object", one example of this is Internet Protocol (IP) mapping where a device (mobile, computer…) is connected to the internet. So far, so good and so simple. But it is not! Geolocation is actually extremely controversial with regards to today's ever changing internet connected, legal, commercial, political and societal world. Hence it is complex and has spawned a multi-billion $ solutions industry delivering a range of products, software and service providers that affect as well as provide solutions for your website(s)…
For detailed information see the IBT Online blog: Geolocation: Solutions for your website(s)
IBT Online uses Amazon Simple Storage Service (Amazon S3)), an object storage service that offers industry-leading scalability, data availability, security, and performance. IBT Online customers of all sizes and industries can store and protect any amount of data for a range of use cases, such as websites, backup and restore, archive, enterprise applications. This is designed for 99.999999999% (11 9's) of durability, and stores data for millions of applications for companies all around the world.
We use Solarwinds Pigndom for uptime monitoring. Knowing when your site is unavailable is critical to any business. That’s why Pingdom will immediately alert us via email, SMS, push notification to our system administrator and hosting support at Nexcess is an issue is detected.
Backup is the cornerstone of website management. If an update fails, or your website crashes, it’s imperative to have an up-to-date backup of your website. Out automated sytems run scheduled backups and making sure that up-to-date backup is always ready. Our backups are incremental and run off-site.
Our Account Managers are responsible for facilitating the development and growth of our relationships, supporting you to grow your exports, sales, brand and business online internationally. Your account manager will:
If the WMP is not working for you, just let us know. We understand, wish you every success, and hope that you can provide optimal localized support, performance and security for your websites as well as IBT Online. Here’s what you can expect once you decide to leave the WMP and want your website(s) full-system (website(s), database(s), associated files, passwords, and content management system). For client WMP security, integrity and other operational reasons, no File Transfer Protocol (FTP) access is ever given to our servers. IBT Online has made leaving the WMP a simple 2 stage process, which can take 5 days:
The WMP leaving you. If there is no response to the WMP outreach and invoice for your website(s), after 90 days the WMP will leave you. The WMP will duly lapse for the concerned websites, which will then go off-line.
