Website Management

The Online Global Website Management Program (WMP) delivers optimal localized support, performance and security for your best-practice, optimally localized business development websites, so your websites will be found, be understood, and be easy to do business with in all your target markets.

Website Management Support from IBT Online

Your websites, supported by our expert team

Here’s how we help you communicate with ease, support you proactively, and guide you toward an unforgettable experience.

Ticket management
We manage our customer communications from one centralized ticketing system, so we can answer queries with context and save you time by automating tasks.
Support team productivity
Our support team has the tools they need to exceed customer expectations without compromising on efficiency.
Support insights
We use feedback and data to get insights on our customers’ support experience to identify areas of excellence, and any that need improvement.

Enquire about the Website Management Program

What is the Website Management Program?

Check out the systems, activities and features that our Website Management Program covers to make sure your localized websites perform optimally over time.

24/7 global hosting (CDN, 99.99999% uptime)
Continuous CMS updates & security patches
SSL, firewall, DDoS protection
Cloud backups
Uptime monitoring
Real-time geolocation IP routing
Ticketed helpdesk + proactive account management
Teamwork Project Management is set up to manage your websites and the Helpdesk Support platform is available to you 24 hours a day, every day, staffed by our team of international digital natives.

Benefits of the Website Management Program

Ruth Oliver, Online Account Manager

How to submit a Support Ticket?

Emily Lye, Online Website Developer

The Website Management Program in detail…

Teamwork Project Management and 24/7 Helpdesk

Through our Teamwork Project Management platform our teams work, collaborate and communicate seamlessly.

Our Teamwork Helpdesk Support platform is available 24 hours a day, every day.

Via our Helpdesk, you can send support or edit requests, receiving a quick response from our team. You can monitor the progress and all communications related to your request all in one place, allowing you to carry on with your day, whilst we do the work.

Submit a request here

Content Management System Maintenance

We built the platform so you can build your business. Choose from multiple content management systems and benefit from their power and flexibility. Our team of digital natives install, manage and support Magento, Shopify, WooCommerce, WordPress and ExpressionEngine as well as other possible CMS choices.

Global Hosting, Speed and Scalability

We work with Nexcess global content delivery network (CDN) to speed up your site easily and instantly, while easing server load and improving search engine placement.

Nexcess have partnered with Verizon Digital Media Services, the leader in global content delivery, to bring you a simple and affordable content delivery solution.

Improve Search Engine Placement

Using a content delivery network will not only help your visitors, but will also help search-crawlers see faster load-times and directly translate to a higher search placement.

Online Global Website Hosting: Speed, Security, Scalability, Support

Security

Secure Socket Layer (SSL)

All our websites are protected by SSL security. SSL certificates are digital certificates that authenticate your website’s identity and allow for secure transmission of sensitive information, such as credit card data. SSL certificates allow browsers to encrypt data in a way that makes it unreadable to potential third-party eavesdroppers and other malicious entities.

Website and Servers

IBT Online uses Nexcess. Nexcess pride themselves on offering one of the most secure infrastructures in the industry. All the data centers are PCI compliant and come with advanced security, additional redundancies, and a 24/7 support team.

Geolocation

Geolocation is the “identification of the real-world geographic location of an object”, one example of this is Internet Protocol (IP) mapping where a device (mobile, computer…) is connected to the internet.

Cloud Back-up

IBT Online uses Nexcess hosting storage service, an object storage service that offers industry-leading scalability, data availability, security, and performance. It is designed for 99.999999999% (11 9’s) of durability, and stores data for millions of applications for companies all around the world.

Uptime Monitoring

We use Nexcess Servers Status for uptime monitoring which provides real-time updates and historical uptime data. Knowing when your site is unavailable is critical to any business.

Recovery

Backup is the cornerstone of website management. If an update fails, or your website crashes, it’s imperative to have an up-to-date backup of your website. Our automated systems run scheduled backups and making sure that up-to-date backup is always ready. Our backups are incremental and run off-site.

Account Management

Our Account Managers are responsible for facilitating the development and growth of our relationships, supporting you to grow your exports, sales, brand and business online internationally.

Leaving the Website Management Program

If the WMP is not working for you, just let us know. We wish you every success, and hope that you can provide optimal localized support, performance and security for your websites going forward.

Please note that leaving the WMP is chargeable, reflecting the time it takes to re-package and transfer your websites to your chosen web-hosting provider.